24/7 Smart Bot

During load shedding, power outages, and storms, the 24/7 Security Command Centre receives high volumes of alarm signals. Most of these signals are false alarms and result in our Armed Reaction Teams spending unnecessary time on non-essential callouts – time that should be allocated to real emergencies, attended by real people.

The 24/7 Smart Bot is AI-enabled technology that assists the 24/7 Command Centre when high volumes of alarm signals are generated.

The 24/7 Smart Bot is not replacing our highly-skilled Operators – it enables them to allocate resources to real emergencies where it is most needed.

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